Unified Communications

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What Is Unified Communications

People work together in different ways. And they use a lot of collaboration tools: IP telephony for voice calling, web and video conferencing, voice mail, mobility, desktop sharing, instant messaging and presence, and more. Unified communications (UC) solutions deliver integration of these tools, with seamless user experiences that help people work together more effectively. Anywhere, on any device. They bring real-time communication from your phone system and conferencing solutions together with messaging and chat, and integrate with everyday business applications using APIs. UC solutions are available as on-premises software, partner-hosted solutions, or as a service (UCaaS) from cloud providers

Unified Communications is a comprehensive approach to communication and collaboration that aims to simplify and enhance the way individuals and teams interact in a business environment.

Service

Our Unified Communications services

Unified Communications (UC) services encompass a range of communication and collaboration tools that are integrated into a unified platform. The services offered by Unified Communications aim to streamline communication, enhance collaboration, and improve overall productivity. Here are some common services included in Unified Communications:

  • Voice Communication:

Unified voice communication allows users to make and receive calls using various devices such as desk phones, softphones on computers, or mobile phones. It often includes features like voicemail and call forwarding.

  •  Video Conferencing:

Unified voice communication allows users to make and receive calls using various devices such as desk phones, softphones on computers, or mobile phones. It often includes features like voicemail and call forwarding.

  • Instant Messaging and Presence

Instant messaging (IM) services provide real-time text-based communication, allowing users to exchange messages instantly. Presence information indicates the availability or status of users, indicating whether they are online, busy, or away.

  • Our technical staff is experienced in the following UC services:

•Kurmi for Cisco UC Suite

•Cisco Collaboration Support, Operations and Implementations

•Cisco WebEx Meeting

•Cisco WebEx Calling

•Cisco WebEx Contact Center

•Cisco WebEx App (Teams)

•Cisco Control Hub (Administration, Troubleshooting, Hybrid Services) Cisco Unified Communications Manager (CUCM)8.X-14.X

•Cisco Unity Connection (CUC) 8.X-14.X

•Cisco IM & Presence (IMP) 8.X-14.X

•Cisco Meeting Server (CMS) 3.X

•Cisco TMS,TMSPE & TMSXE Cisco Unified Contact Centre Express (UCCX) 8.X-12.X •Cisco Expressway Core and Edge (MRA, B2B, Connector) •Cisco Jabber

•Cisco Jabber Guest

•Cisco Meeting Management (CMM) Cisco Collaboration Meeting Rooms (CMR)

•Cisco Telepresence Server (TS)

•Cisco Telepresence Conductor (TC) Cisco Prime Collaboration Provisioning (PCP) Cisco Prime Collaboration Deployment (PCD) Cisco Prime Assurance (PCA) Cisco Unified Border Element (CUBE)

•Cisco Voice Gateways Routers ISR, VG300 series

•Digital Lines E1 ISDN PRI SIP & Analog Lines •Andtek (Desktop, ACD, Recording)

•Ascom DECT (IPBL, IPBS2, UniteC

•Microsoft Teams (Chat, Telephony)

•Audiocodes (SBC) Chat